Ans: To place an order at our on-line shop you have to register as a user on our website and complete the fields in the LOGIN section. Once you are a megmedius.COM member, you can check the history of your account at any time.
Ans: When your account has been created, you will have access to a menu with options including: personal information, shipping details, order status, order history, discounts, a list of products to consider for your next order (MY WISH LIST), etc.
Ans: Enter the LOGIN section, and click on the “FORGOT YOUR PASSWORD” option. This will allow you to type in the e-mail address you registered with your account and your new password will be sent directly to that e-mail address.
Ans: To place your order, please select the products and quantities you wish to purchase and add them to the basket. You can review your Shopping basket before completing your order.
Ans: Orders are shipped on the same day. To cancel any order, please contact us immediately via: firstname.lastname@example.org or via telephone (+92) 021-35645677 on the same day the order was placed. After that time, any cancellation will be processed as an exchange or return.
Ans: All product orders are subject to availability. If they are not available at the warehouse we will contact you as soon as possible. If the products are available, you will receive an automatic e-mail providing information regarding all the stages in preparation of your order.
Ans: For each order you can use the chat service to communicate with us. This service allows you to be informed as to the status of your order at all times. You will also be informed by email at the address indicated in your account details. You can also contact us by e-mail at the following address: info@megmedius, by telephone at +92 21 35645677 from Monday to satureday from 10 am to 2 pm, or by post at the following address: M-55 mezzanin flood glass tower Karachi.
Ans: Please note that all our prices are in Pak rupees. The prices of the products are as specified on our website (VAT included) and megmedius.COM reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs and Customs duties are not included in the price.
Ans: The only payment method we accept is credit card: Visa, Mastercard (American Express is being processed) and Pay Pal (Verified Addresses Only).
Ans: Our payment method is secure. The security system of “PAY PAL” guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.
Ans: You can contact us through the chat service available from your megmedius.COM account about any problem you may have in the process of placing your order. If there is an error during the payment process with your credit card, you will immediately receive an e-mail to inform you of the error. In that case, the payment will not be processed and your order will be put into standby. You will need to get in touch with us through our chat service in order for us to determine a course of action regarding your order.
Ans: The shipping cost of your order will be automatically calculated depending on the weight of the parcel. In the chart below, you will find estimated rates according to your location. If your country is not listed or the weight of your order exceeds the ones detailed, please contact us via: email@example.com.
The delivery periods are calculated from payment confirmation. Preparation for deliveries takes place during working days only. Our delivery periods are approximate and are exempt from exceptional circumstances or force majeure causes. In the event of any such exceptional circumstances occurring, megmedius.COM will contact you as soon as possible.
Ans: Our couriers will make a maximum of two attempts for delivery. If they are unable to do so successfully after the second attempt, your order will be sent back to our head office. If you change the delivery address, there will be an extra charge, which you will have to defray and pay directly to the courier company.
Ans: Megmedius.COM is selling its products around the world. The chart above indicates the estimated costs for the main destinations. Please be aware that customs duties for deliveries outside the Pakistan are not included and have to be paid to the courier upon delivery of your product.
Ans: If the parcel is damaged when it arrives, please contact us within 24 hours and we will contact the courier company. What is a return? What is an exchange?
What is a return? “I don’t like the product, I made a mistake with the size …”. In these circumstances you are responsible for the return shipping costs.
What is an exchange? “This is not what I ordered! Wrong size/reference/defective items….megmedius.COM made a mistake”. In these cases megmedius.COM will assume the shipping costs.
Ans: Megmedius.COM accepts returns and exchanges within 30 days from receipt of your order. Returns after 30 days are subject to a 20% restocking fee. WE DO NOT ACCEPT RETURNS OR EXCHANGE OF LINGERIE AND / OR UNDERWEAR ITEMS.
Ans: We will not exchange any items that are not in the same condition as received (labeling and original packaging), or any items that have been used or washed. megmedius.COM reserves the right to check the products carefully before agreeing to any exchange or return. We will only refund / replace products which are in the original condition as shipped. WE DO NOT ACCEPT RETURNS OR EXCHANGE OF LINGERIE AND / OR UNDERWEAR ITEMS.
Ans: You must obtain a Return For Inspection (RFI) number from megmedius.com before returning the merchandise. We will not accept any returned merchandise without an RFI number. Contact a Customer Service Specialist by clicking here to obtain an RFI number.
Ans: After your request for exchange or return has been accepted, you will have 7 working days to hand over the products to be exchanged or returned to the carrier. If the products have not been handed over to the carrier within that period, megmedius.COM reserves the right to proceed to cancellation of the exchange or return. Once we receive the product, we will proceed with the return or exchange. The merchandise must be shipped via a prepaid traceable carrier, such as UPS or FedEx,TCS, Leopard. In case of loss or damage, the customer is liable. megmedius.COM cannot be held liable in any case for loss or damage of merchandise.
Ans: Megmedius.com will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date. Please view the Return Policy Section for complete details.
Ans: Yes, all merchandise (Except Lingerie and / or Underwear) is eligible for return or exchange. The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original documentation and packaging; otherwise the return will not be honored. Please view the Return Policy Section for complete details.